Refund & Cancellation Policy
Last Updated: September 2, 2026
Mulhim provides subscription-based digital software and services for fitness, wellness, coaching, and athletic preparation. Because our products are digital, physical returns or exchanges do not apply. Refunds, cancellations, and subscription renewals are handled according to this policy, the terms of the applicable payment provider, and any mandatory consumer rights under applicable law.
1. 30-Day Money-Back Guarantee
If you are not satisfied with your first paid subscription purchase made directly through the Mulhim website, you may request a full refund within 30 calendar days from the date of the initial paid transaction.
The 30-day guarantee applies to the first paid purchase of an eligible Mulhim subscription for each customer or account. Refund requests may be refused where there is evidence of fraud, refund abuse, chargeback abuse, or other manipulative behavior.
This guarantee does not limit any additional rights you may have under applicable consumer protection law or the terms of the payment provider used for your transaction.
2. Subscription Cancellation
Mulhim subscriptions may renew automatically at the end of each billing period unless canceled.
You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period, and you will continue to have access to the paid service until that period ends unless a refund is issued and access is terminated earlier.
To avoid the next renewal charge, please cancel your subscription before the renewal date shown in your account or payment confirmation.
Canceling a subscription prevents future charges but does not automatically create a refund for a previous payment.
3. Renewal Charges and Billing Errors
Renewal payments are generally non-refundable once a billing period has started, except where required by applicable law or where a refund is approved under this policy or by the payment provider.
Please contact us as soon as possible if:
- you were charged after successfully canceling before the renewal date;
- you were charged more than once for the same subscription;
- the amount charged was incorrect;
- you do not recognize the transaction; or
- another billing error occurred.
Where appropriate, we may approve a full or partial refund. Paddle or another payment provider may also issue refunds in accordance with its own buyer terms and refund rules.
4. Technical Issues or Service Defects
If a persistent technical issue or material defect prevents you from accessing or using the Mulhim service substantially as described, please contact our support team so we can first attempt to resolve the issue.
If the issue cannot be resolved within a reasonable period, you may be eligible for a full or partial refund depending on the circumstances, the affected service period, applicable law, and the payment provider's rules.
5. Free Trials
If a subscription includes a free trial, you will not be charged if you cancel before the trial ends.
If the trial converts into a paid subscription, the date of the first successful paid transaction is treated as the initial purchase date for the purpose of the 30-day money-back guarantee described above.
6. Payment Providers and Buy Now, Pay Later
Payments may be processed by third-party payment providers such as Paddle or other supported payment services.
Approved refunds will normally be returned through the same payment provider and original payment method used for the transaction. Mulhim does not normally issue a cash or direct bank refund for a transaction that was processed through a third-party payment provider.
If you paid using a Buy Now, Pay Later provider, including Tamara where available, any approved refund will be submitted through that provider. The provider may adjust, cancel, or reimburse your remaining installments according to its own procedures and terms.
For purchases processed by Paddle, Paddle acts as the Merchant of Record and may process or determine refunds in accordance with Paddle's Buyer Terms and Refund Policy.
7. Custom Organization and Enterprise Services
Custom organization subscriptions, implementation work, consulting, integrations, or other individually negotiated services may be governed by a separate written agreement or order form.
Where a separate agreement contains specific cancellation or refund terms, those terms will apply to that service, without limiting any non-waivable rights available under applicable law.
8. How to Request a Refund
To request a refund, contact: Support@mulhimd.com
Please include:
- your full name;
- the email address used for the purchase;
- the transaction or order number, if available;
- the date and amount of the payment; and
- a short explanation of the reason for your request.
For purchases processed by Paddle, you may also manage your subscription or request transaction support through Paddle's buyer portal at https://paddle.net.
9. Refund Processing Time
Once a refund is approved, it will be submitted to the relevant payment provider and returned to the original payment method where possible.
Processing times depend on the provider, payment method, and issuing bank. For Paddle transactions, eligible refunds are generally processed in accordance with Paddle's refund procedures and may take up to 14 days after approval to be completed or reflected, depending on the payment method and financial institution.
10. Fraud and Abuse
Mulhim and its payment providers reserve the right to deny refund requests where there is reasonable evidence of fraud, refund abuse, chargeback abuse, misuse of promotional offers, or other manipulative behavior, subject to applicable law.
11. Consumer Rights
Nothing in this Refund & Cancellation Policy is intended to exclude or limit any mandatory consumer rights that cannot legally be excluded or waived.
If applicable consumer protection law gives you greater cancellation, withdrawal, refund, or remedy rights than this policy, those legal rights will apply.
12. Contact Us
For refund, billing, or subscription questions:
Mulhim Support
Email: Support@mulhimd.com
Website: https://mulhimd.com